Stop paying separately for Slack + Zoom + TeamViewer
By The DeskTrust Team
Look at your team\'s tabs right now. If you\'re running a 20-person operation with DeskTrust already, you probably also have:
- Slack — team chat
- Zoom or Google Meet — video calls
- TeamViewer or AnyDesk — screen sharing / remote support
- A separate password manager — because there are three logins
That\'s ~$40-70 per user per month if you add it up, spread across three vendors and three onboarding flows.
The math
Rough public pricing:
- Slack Pro — $8.75 / user / month
- Zoom Pro — $15 / user / month
- TeamViewer Business — $50 / month for a single named user
Combined: about $25/user/month for a small team, spiking to $70+/user for teams that actually need TeamViewer\'s remote support license.
DeskTrust Connect: $0 extra — included with every paid DeskTrust plan.
What you give up
Real question. Let\'s be honest about this.
- You give up best-in-class Slack. Connect\'s chat is real chat but it isn\'t Slack. No channels-with-topics, no threading in v1, no marketplace of integrations. If your team lives in Slack notifications from GitHub, Jira, and 12 other tools, Connect won\'t replace that.
- You give up Zoom\'s polish. Zoom has years of edge-case fixes in codec negotiation. Connect calls work well. Zoom calls sometimes work in situations where Connect calls won\'t (bad network + weird firewall).
- You give up TeamViewer\'s remote control. Connect\'s manager screen viewing is view-only in v1. If your support flow needs the manager to click things on the employee\'s machine, Connect isn\'t there yet.
What you get
- One product. One login, one bill, one support address, one downtime page to watch.
- Consolidated audit trail. Screen views are in the same audit log as your monitoring events. No stitching together three vendors\' logs.
- Chat that already knows your team. No inviting people from an admin panel. The directory is your DeskTrust employee list, always in sync.
- Consent-first manager screen viewing. See the design deep-dive.
Who Connect is right for
- Support and ops teams where "the dashboard" is already home base
- Agencies and staffing companies with distributed contractors
- BPOs and contact centers that need audit-friendly comms
- Any team paying for 3+ collaboration tools they don\'t love
Who it\'s not for
- Engineering teams that live in Slack integrations
- Large enterprise sales orgs that need Zoom\'s webinar-scale features
- Support teams that require full remote-control TeamViewer functionality (wait for v1.5)
You already pay for DeskTrust. Turn Connect on — no new bill, no new login. If it covers 80% of what you use those three tools for, you\'ll save two vendor relationships. If it doesn\'t, you spent nothing to find out.