Chat, calls & screen sharing.
Built into the tool your team already uses.
DeskTrust Connect is the collaboration add-on that turns DeskTrust from a monitoring tool into a monitoring + comms suite. Stop paying separately for Slack, Zoom, and TeamViewer — get one bill, one login, one product.
- 1:1 & group chat with the people you already track
- Voice & video calls straight from a chat thread
- Screen sharing built for teamwork, not just meetings
- Consent-first manager screen viewing with full audit trail
Included free with every paid DeskTrust plan. No extra bill, no new login.
Product tour
See the whole product in 30 seconds
Five features, one product, no context-switching. Tap a tab to jump.
Chats
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Everything you need to keep a team moving
Connect covers the collaboration surface without adding another vendor to your stack.
CHAT
Actually usable team chat
Direct messages, ad-hoc groups, auto-provisioned team rooms per DeskTrust Group, attachments up to 25 MB, threads with @mentions, message search, reactions, edit/delete — the essentials done well.
Learn more →CALLS
Voice & video that just works
Click Call in any chat and both sides are on video within seconds. Group calls up to 25 participants. In-call screen share with one-click take-over. Active-speaker detection puts whoever's talking in the spotlight.
Learn more →BROADCAST
Team screen broadcasts
Share your screen to a whole team room without ringing anyone. Perfect for stand-ups, walkthroughs, and demos. Watchers drop in and out without breaking your flow.
Learn more →MANAGER VIEW
Screen viewing with consent
Managers can request a live look at an employee's screen — but only with an explicit, per-session approval from the employee. A big red STOP button is always visible while the session is live. Every request is audit-logged.
Learn more →RECORDING
Compliance-ready recording
Record any call or screen-viewing session with a visible consent banner. Files stream back in-browser with seek support. Automatic 30-day retention (configurable) and full audit trail.
Learn more →BUILT IN
One product, one login
Connect isn't a separate app to install. Everything runs inside the DeskTrust admin dashboard and employee portal — same accounts, same billing, same support.
Learn more →Real jobs Connect does
Four scenarios where teams turn Connect on and stop tab-switching.
Agencies with distributed teams
A remote designer asks their PM to look at their Figma over lunch. Manager sends a screen-view request → designer approves in one click → they debug the layout together in 5 minutes instead of 30 in email.
BPO / contact centers
A senior rep needs to coach a new hire. They ping in team chat, hop on a call, share screen, walk through the CRM. The session is recorded automatically for QA review.
IT operations
A user reports a workflow bug. An IT admin requests screen view (with consent), watches them reproduce it, records the session, closes the ticket with evidence.
Compliance-sensitive orgs
Every manager-initiated screen view leaves an immutable audit row: who, when, jurisdiction, consent state, session length. Legal teams have real evidence, not just policy.
Consent-first by design
Screen viewing that respects your employees — and gives your legal team real evidence.
Manager-initiated screen viewing in Connect is not silent, not automatic, and not once-and-forever. Every session requires the employee to click Approve and pick which screen or window they want to share. A persistent red indicator makes clear they're being viewed. Every request — approved or denied — is written to an immutable audit log with jurisdiction, timing, and consent state.
Sample consent moment
Screen-view request
Priya wants to view your screen
"Help debugging the shipping form"
Approving shares the screen or window you pick, only for this session. Click the red STOP button any time to end.
Pricing
Free with any paid DeskTrust plan.
Compare that to Zoom Pro ($15) + TeamViewer Business (~$50) + Slack Pro ($8.75) = ~$70+ per user per month you\'re currently paying elsewhere.
Ready to consolidate your stack?
Add Connect from your billing page in a minute. Cancel any time — your chat history is retained.
Turn on chat, calls, and screen sharing — no new bill, no new login.
Cancel your Slack + Zoom + TeamViewer trio. Consolidate on the tool your team already uses.